Frequently Asked Questions

ClickDone is a service marketplace built for skilled specialists in South Africa to find jobs, connect with clients, and earn money securely. The platform matches specialists with customers who need services ranging from plumbing and electrical work to cleaning and building. Over 10,000 verified specialists already use ClickDone to grow their client base and increase their income, with an average specialist rating of 4.8 out of 5.

Registration takes less than 5 minutes. Download the ClickDone mobile app or visit job.clickndone.co.za, tap "Join as a Specialist," and fill in your name, email, and the services you offer. You will receive a one-time verification code to confirm your account. Once verified, complete your profile with photos, experience details, and your service area to start receiving job offers immediately.

Yes, joining ClickDone as a specialist is completely free. There are no subscription fees, no upfront costs, and no hidden charges to create your profile or browse available tasks. You only pay a small service fee when you successfully complete a job and receive payment. This zero-risk model means you can start earning without any financial commitment.

To register as an individual specialist, you need a valid South African ID or passport and a profile photo. For company registrations, you will also need your company registration number and business details. Certain service categories such as electrical or plumbing may require proof of relevant trade certificates. All documents are verified securely and stored in compliance with the Protection of Personal Information Act (POPIA).

Basic account verification is instant once you confirm your email with the OTP code. Document and identity verification typically takes 24 to 48 hours during business days. Over 92% of specialist profiles are fully verified within one business day. You can start browsing available tasks while your verification is being processed, and you will receive a notification as soon as your profile is approved.

ClickDone shows you available tasks in your area through the "Find a Task" section. You can filter by service category, location, budget, and date. The platform also sends push notifications for new tasks matching your skills, so you never miss an opportunity. On average, new tasks are posted every 14 minutes across the platform, giving you a steady flow of potential work.

Earnings depend on the services you offer, your location, and how many tasks you complete. Top-performing specialists on ClickDone earn over R25,000 per month, while the average active specialist earns between R8,000 and R15,000 monthly. You set your own rates and choose which tasks to accept, giving you full control over your income. Specialists who maintain a rating above 4.5 stars tend to earn 40% more than average.

When you find a task you want to complete, you submit an offer with your proposed price, estimated timeline, and a short message to the client. The client reviews all offers and selects the specialist that best fits their needs. You can customize each offer based on the job requirements. Specialists who include a personal message and respond within the first 30 minutes have a 3x higher chance of being selected.

ClickDone supports over 50 service categories including plumbing, electrical work, painting, cleaning, building and renovation, gardening, appliance repair, moving services, IT support, and many more. New categories are added regularly based on demand. You can register in multiple categories to increase your visibility and attract more clients across South Africa.

Absolutely. ClickDone gives specialists full control over their pricing. You set your own rates for each offer you submit, and there are no fixed price caps. The platform provides average market rates for each category to help you price competitively. Specialists who price within 10% of the category average receive 60% more job offers compared to those who significantly over- or under-price.

Building a strong profile is key to getting more clients on ClickDone. Add high-quality photos of your work, write a detailed description of your skills and experience, and maintain a high rating by delivering excellent service. Respond quickly to new tasks and keep your availability updated. Specialists with completed profiles and 5 or more reviews receive up to 4 times more task invitations than those with incomplete profiles.

ClickDone uses a secure escrow payment system to protect both specialists and clients. When a client posts a task and accepts your offer, the payment is held in escrow before any work begins. Once you complete the job and the client confirms satisfaction, the funds are released to your ClickDone wallet. This guaranteed payment system ensures you always get paid for completed work.

Yes. Every task on ClickDone is backed by the escrow payment system. The client funds the task before work begins, meaning the money is already secured. Once the task is completed and confirmed, your payment is released automatically. In the rare event of a dispute, ClickDone mediates and ensures a fair resolution. Over 99.2% of completed tasks are paid out without any issues.

Payment is released to your ClickDone wallet as soon as the client confirms the task is complete. If the client does not respond within 72 hours of task completion, the payment is automatically released. You can withdraw funds from your wallet at any time. Bank transfers typically process within 1 to 2 business days depending on your bank. The average time from task completion to funds in your bank account is under 48 hours.

ClickDone charges a small service fee only when you successfully complete a task and get paid. There are no monthly subscriptions, no listing fees, and no hidden costs. The fee structure is transparent and clearly shown before you submit any offer. This pay-when-you-earn model ensures you never pay out of pocket and the platform remains free to join and use.

ClickDone supports all major South African banks for withdrawals, including FNB, Standard Bank, Absa, Nedbank, and Capitec. Clients can fund tasks via credit card, debit card, EFT, and instant EFT. The platform processes over R2 million in specialist payments monthly, with all transactions secured by 256-bit encryption and PCI DSS compliance.

ClickDone uses a multi-step verification process to ensure quality and trust. Every specialist undergoes email verification, identity document checks, and profile review. For regulated trades like electrical and plumbing, trade certificates are verified against official registries. Specialists can also earn a "Verified" badge by maintaining a rating above 4.5 stars and completing 10 or more tasks. Currently, over 85% of active specialists hold the Verified badge.

Because ClickDone uses an escrow system, non-payment is virtually eliminated. The client funds the task before work begins, so the money is already secured in escrow. Once you mark the task as complete, the client has 72 hours to confirm or raise a concern. If the client does not respond, the payment is released automatically. In disputed cases, the ClickDone support team reviews all evidence and resolves the matter within 5 business days.

ClickDone has a dedicated dispute resolution team that handles any disagreements between specialists and clients. Both parties can submit evidence including photos, chat messages, and task details. The team reviews all submissions and issues a fair resolution, typically within 3 to 5 business days. Over 95% of disputes are resolved to both parties' satisfaction. The platform also offers mediation services for complex cases.

ClickDone takes data security seriously and complies fully with the Protection of Personal Information Act (POPIA) of South Africa. All personal data is encrypted using 256-bit SSL encryption both in transit and at rest. Your identity documents are stored in secure, access-controlled systems and are never shared with third parties. The platform undergoes regular security audits and uses industry-standard protocols to protect your information.

Yes, ClickDone offers a dedicated mobile app for specialists available on both iOS and Android. The app lets you browse tasks, submit offers, chat with clients, manage your schedule, and track payments all from your phone. Over 78% of specialists use the mobile app as their primary way to find and manage jobs. The app includes push notifications so you never miss a new task in your area.

After each completed task, the client can rate you from 1 to 5 stars and leave a written review. Your overall rating is displayed on your profile and visible to potential clients. High ratings significantly increase your chances of being selected for new tasks. The average specialist rating on ClickDone is 4.8 out of 5 stars. You can also respond to reviews publicly, demonstrating your professionalism and commitment to quality service.

Yes, you can register in as many service categories as you are qualified for. Adding multiple categories increases your visibility and the number of available tasks you can bid on. Specialists who list 3 or more categories receive on average 2.5 times more task notifications than single-category specialists. Make sure to accurately represent your skills in each category to maintain a high rating across all services.

ClickDone offers multiple support channels for specialists. You can reach the support team via the in-app chat, email at info@clickndone.co.za, or phone at +27 76 078 25 74. The average response time for support inquiries is under 2 hours during business hours. The help center also includes detailed guides and video tutorials covering everything from registration to maximizing your earnings on the platform.