Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the ClicknDone website, mobile application, and all related services, features, tools, content, communication channels, payment-enabled functionality, and support services made available by ClicknDone through the Platform (collectively, the "Platform"). ClicknDone is operated by ClicknDone (Pty) Ltd and provides a digital platform that enables users seeking services ("Customers") to connect with independent service providers and specialists ("Specialists"), including by posting service requests, receiving and responding to quotations or proposals, communicating through the Platform, arranging bookings, making and receiving payments, participating in ratings and reviews, and using related platform services. These Terms form a legally binding agreement between you and ClicknDone. By accessing, browsing, registering for, or using the Platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms must be read together with ClicknDone's Acceptable Use Policy, Privacy Policy, and any other policies, guidelines, standards, rules, or notices published by ClicknDone from time to time, all of which are incorporated into these Terms by reference to the extent applicable. If you do not agree to these Terms, you must not access or use the Platform. By using the Platform, you further represent and warrant that you are legally capable of entering into a binding agreement under applicable law, and that you will comply with these Terms and all applicable laws and regulations in connection with your use of the Platform. ClicknDone may amend, update, or replace these Terms from time to time in accordance with the provisions of these Terms. Your continued access to or use of the Platform after any updated version of these Terms becomes effective will constitute your acceptance of the revised Terms, to the extent permitted by applicable law. For the avoidance of doubt, these Terms govern use of the Platform and the contractual relationship between you and ClicknDone in relation to the Platform. The Platform may also facilitate interactions, bookings, transactions, disputes, payment outcomes, refunds, and related matters between Customers and Specialists in accordance with these Terms, the Acceptable Use Policy, applicable platform rules, and applicable law.

ClicknDone is a digital platform operated by ClicknDone (Pty) Ltd ("ClicknDone", "we", "us", or "our") that enables users seeking services ("Customers") to connect with independent service providers, contractors, freelancers, tradespersons, and other specialists ("Specialists") for the purpose of requesting, offering, arranging, booking, paying for, and reviewing services through the Platform. ClicknDone operates primarily as a technology-enabled marketplace and service facilitation platform. Depending on the functionality made available from time to time, the Platform may allow Customers to post service requests, job descriptions, or task details; allow Specialists to create profiles, respond to requests, submit quotations, proposals, or price indications; enable communications between users; facilitate bookings or confirmations; support payment collection, temporary holding of funds, refunds, reversals, and Specialist payouts; and provide ratings, reviews, support tools, trust and safety features, dispute handling processes, and related services. ClicknDone is designed to support a marketplace model in which, in many cases, Customers publish requests for services and Specialists apply or respond in order to perform those services. Specialists may also, where the Platform permits, maintain profiles, advertise or describe their services, or otherwise make themselves available for engagement by Customers. The exact transaction flow, booking flow, payment flow, and service category functionality may vary depending on the relevant feature, service category, user type, platform design, or operational model in use at the relevant time. ClicknDone may facilitate payments made by Customers and payouts made to Specialists in connection with services, bookings, cancellations, refunds, call-out fees, attendance-related charges, disputes, and other transactions carried out through the Platform. Where the Platform uses a payment-holding, escrow-like, staged payment, or similar transaction model, ClicknDone may facilitate the temporary holding, restriction, release, withholding, reversal, split, or refund of funds in accordance with these Terms, the relevant transaction flow, applicable platform rules, and applicable law. ClicknDone may charge platform fees, commissions, service fees, processing charges, cancellation-related charges, call-out fees, attendance fees, wasted-trip fees, or other transaction-related amounts, in each case as disclosed through the Platform, in the relevant booking or checkout flow, in an applicable quote or acceptance flow, or otherwise under these Terms. ClicknDone may also operate trust, safety, verification, fraud prevention, moderation, complaints, and dispute-handling processes in connection with the Platform. This may include requesting information or evidence from users, reviewing transaction history, communications, timing records, cancellation behaviour, service-related submissions, payment records, or other relevant materials, and making platform-level determinations regarding account action, transaction handling, release of funds, refunds, partial refunds, fee allocation, payout outcomes, content moderation, or enforcement measures. For the avoidance of doubt, ClicknDone provides the Platform and related platform services, but the actual services requested by Customers and performed by Specialists are provided by the relevant users, not by ClicknDone itself, unless ClicknDone expressly states otherwise in writing in relation to a specific service or offering. Specialists using the Platform are independent users and not employees, agents, partners, representatives, joint venturers, or franchisees of ClicknDone merely by virtue of using the Platform. Customers and Specialists are each independently responsible for their own conduct, communications, instructions, service performance, legal compliance, qualifications, licences, pricing, safety precautions, tax obligations, and dealings with one another, subject always to ClicknDone's rights under these Terms and other applicable platform policies. ClicknDone may use third-party service providers, including payment processors, payment gateways, banks, payout providers, identity verification providers, fraud prevention providers, communications providers, hosting providers, analytics providers, customer support tools, and other technology or compliance partners, in connection with the operation of the Platform. Certain features of the Platform may therefore be subject to additional third-party processes, requirements, or technical limitations. The Platform may evolve over time. ClicknDone may introduce, remove, suspend, restrict, or modify features, transaction flows, service categories, user requirements, payment processes, dispute procedures, verification standards, or other elements of the Platform where reasonably necessary for commercial, operational, legal, regulatory, fraud prevention, trust and safety, payment partner, technical, or business reasons, subject to applicable law and these Terms. Nothing in this Section limits any more specific provision of these Terms dealing with payments, cancellations, refunds, disputes, verification, acceptable use, user responsibilities, liability, or ClicknDone's enforcement rights.

In these Terms, unless the context indicates otherwise, the following terms have the meanings given to them below: "Acceptable Use Policy" means ClicknDone's Acceptable Use Policy, as amended or updated from time to time, which forms part of these Terms by reference. "Booking" means a confirmed arrangement made through the Platform for a Specialist to provide services to a Customer, whether arising from a request, quote, proposal, acceptance flow, checkout flow, confirmation process, or any other booking mechanism made available on the Platform. "Business Day" means any day other than a Saturday, Sunday, or official public holiday in the Republic of South Africa. "Call-Out Fee" means any fee, attendance fee, wasted-trip fee, travel-related fee, cancellation-related fee, or similar amount that may become payable in connection with a Specialist's planned or actual travel, attendance, preparation, reserved time, or incurred reasonable costs, including where a service does not proceed or is not completed in circumstances provided for under these Terms or the applicable Platform flow. "ClicknDone", "we", "us", or "our" means ClicknDone (Pty) Ltd, the operator of the Platform. "Content" means any information, data, text, images, photographs, audio, video, documents, profile information, service descriptions, reviews, ratings, messages, comments, files, listings, requests, quotes, pricing information, or other material of any kind made available, submitted, uploaded, posted, transmitted, stored, displayed, or generated on or through the Platform by any person. "Customer" means a user who uses the Platform to search for, request, compare, communicate about, book, engage, or pay for services from a Specialist. "Dispute" means any disagreement, complaint, claim, issue, or challenge arising out of or in connection with a request, quote, Booking, cancellation, payment, refund, Call-Out Fee, service performance, communication, review, or other interaction between users, or between a user and ClicknDone, to the extent relevant to the Platform. "Fees" means any amounts charged, retained, deducted, or otherwise applied through or in connection with the Platform, including platform fees, commissions, service fees, processing fees, cancellation fees, Call-Out Fees, attendance fees, wasted-trip fees, payout-related charges, penalties, administrative charges, or other disclosed charges. "Personal Information" has the meaning given to that term, or any equivalent term, under applicable data protection or privacy laws, including POPIA where applicable. "Platform" means the ClicknDone website, mobile application, and all related services, features, tools, functionalities, payment-enabled systems, communication channels, support services, trust and safety systems, and other digital interfaces or services made available by ClicknDone. "Platform Decision" means any determination, action, outcome, or enforcement measure made or taken by ClicknDone for Platform purposes under these Terms, the Acceptable Use Policy, the Privacy Policy, or any applicable Platform rules, including in relation to refunds, partial refunds, release of funds, withholding of funds, account restrictions, suspension, termination, moderation, verification, complaints, disputes, or other transaction or enforcement outcomes. "POPIA" means the Protection of Personal Information Act, 4 of 2013 of South Africa, together with any regulations or subordinate legislation made under it, as amended from time to time. "Privacy Policy" means ClicknDone's Privacy Policy, as amended or updated from time to time, which forms part of these Terms by reference. "Quote" means any quote, estimate, proposal, response, bid, offer indication, pricing submission, scope outline, availability confirmation, or other response submitted by a Specialist in relation to a Customer's request or potential Booking, whether binding or non-binding depending on the relevant Platform flow and these Terms. "Refund" means any full or partial repayment, reversal, credit, release-back, or return of funds to a Customer, whether voluntary, automatic, discretionary, policy-based, or made following a Platform Decision, payment reversal, cancellation, or Dispute outcome. "Request" means any request for services, task description, job posting, project description, enquiry, service need, or similar submission made by a Customer through the Platform. "Services" means the services, tasks, work, labour, assistance, or other deliverables that a Specialist may offer, quote for, agree to perform, or perform for a Customer, whether in person, remotely, once-off, recurring, scheduled, urgent, or otherwise. "Specialist" means a user who uses the Platform to advertise, describe, offer, quote for, apply for, respond to, schedule, or provide Services to Customers, including any contractor, freelancer, technician, artisan, tradesperson, tutor, consultant, or other independent service provider using the Platform. "Terms" means these Terms and Conditions, as amended or updated from time to time. "Third-Party Service Provider" means any third party engaged by ClicknDone in connection with the operation, support, facilitation, security, compliance, payment processing, verification, hosting, analytics, communication, moderation, or other functionality of the Platform. "User", "you", or "your" means any person or entity that accesses, browses, registers for, uses, interacts with, or otherwise engages with the Platform, including Customers and Specialists. "User Content" means any Content that a User submits, posts, uploads, transmits, shares, stores, or otherwise makes available on or through the Platform. "Verification" means any identity verification, business verification, contact verification, payment verification, licence or credential check, fraud screening, compliance review, document request, background screening, or similar check carried out by ClicknDone or a Third-Party Service Provider in connection with the Platform. In these Terms:

You may use the Platform only if you are legally permitted to do so under applicable law and are able to enter into a binding agreement with ClicknDone. By accessing, registering for, or using the Platform, you represent, warrant, and undertake that:

In order to access certain features of the Platform, including posting Requests, submitting Quotes, accepting Bookings, making or receiving payments, communicating through certain Platform tools, or accessing other account-based functionality, you may be required to create and maintain a registered account. You agree to provide all information reasonably requested by ClicknDone during registration and throughout your use of the Platform, and to ensure that such information is true, accurate, current, complete, and not misleading at all times. You are solely responsible for maintaining and promptly updating your account information, profile information, contact details, payment details, payout details, service information, qualifications, credentials, availability information, and any other information associated with your account or use of the Platform. If you register as, or act through, a business or other legal entity, you represent and warrant that you are duly authorised to create and operate the relevant account on behalf of that entity, and to bind that entity in relation to activities carried out through the Platform. You must register only one account for yourself or your business unless ClicknDone expressly permits otherwise. You may not create an account using a false identity, misleading details, impersonated details, another person's identity, disposable or misleading contact information, or any information that ClicknDone reasonably considers false, fraudulent, incomplete, or inappropriate for Platform use. You may not sell, transfer, assign, lease, sublicense, share, or otherwise permit another person to use your account, except to the extent expressly authorised by ClicknDone. You remain fully responsible for all activities conducted through your account, whether authorised by you or not, unless and to the extent applicable law provides otherwise. You are responsible for maintaining the confidentiality and security of your login credentials, password, verification codes, devices, and account access methods. You must take reasonable steps to prevent unauthorised access to your account and must not disclose your password or other sensitive login credentials to any third party. You must notify ClicknDone immediately if you know or reasonably suspect that:

ClicknDone operates and makes available the Platform as a technology-enabled marketplace and service facilitation platform that enables Customers and Specialists to find one another, communicate, arrange Bookings, make and receive payments, and use related platform services, tools, and features. Unless ClicknDone expressly states otherwise in writing in relation to a specific service or offering, ClicknDone is not itself the provider of the Services requested by Customers or performed by Specialists. The Services advertised, quoted for, offered, arranged, or carried out through the Platform are provided by the relevant Specialists, not by ClicknDone. ClicknDone does not employ Specialists merely by virtue of their use of the Platform, and nothing in these Terms creates any employment, agency, partnership, joint venture, franchise, fiduciary, contractor-principal, or similar relationship between ClicknDone and any Specialist or Customer. Specialists are independent users of the Platform and are solely responsible for the Services they offer and perform, their qualifications, licences, permits, conduct, tax affairs, insurance, tools, equipment, pricing, availability, and compliance with applicable law. Customers and Specialists are solely responsible for their own conduct, decisions, communications, instructions, agreements, service requirements, safety precautions, and dealings with one another, subject to ClicknDone's rights under these Terms, the Acceptable Use Policy, the Privacy Policy, and any applicable Platform rules. ClicknDone provides the digital infrastructure and related support necessary to operate the Platform. This may include, without limitation, user registration and profile tools, request and quote functionality, booking or confirmation flows, communication tools, payment-enabled functionality, temporary holding of funds, payout facilitation, reviews and ratings features, trust and safety processes, fraud prevention measures, Verification checks, complaints handling, dispute handling, moderation tools, enforcement systems, and customer support. ClicknDone may participate in and administer Platform-level transaction processes. This means that, depending on the relevant feature or transaction flow, ClicknDone may facilitate the collection of payments from Customers, the temporary holding or restriction of funds, the deduction or retention of Fees, the release of funds to Specialists, the processing of Refunds or partial Refunds, the handling of cancellations, the application of Call-Out Fees or related charges, and the management of payment reversals, failed payments, chargebacks, or payout delays. ClicknDone may also review and handle complaints, cancellations, and Disputes for Platform purposes. In doing so, ClicknDone may request and review relevant information or evidence, including communications, timestamps, booking records, payment records, photographs, documents, descriptions, confirmations of attendance or attempted attendance, user submissions, and other relevant materials. ClicknDone may then make a Platform Decision regarding, among other things, account action, content moderation, the temporary holding of funds, release of funds, full or partial Refunds, fee allocation, payout outcomes, or enforcement measures. Any Platform Decision made by ClicknDone is made for the purpose of operating, protecting, and enforcing the Platform and its transaction rules, and may be binding within the Platform ecosystem for payment handling, account standing, access to features, moderation, and enforcement purposes. Nothing in these Terms prevents a user from pursuing any rights or remedies they may have against another user outside the Platform, subject to applicable law, but ClicknDone is entitled to administer and enforce Platform outcomes in accordance with these Terms. ClicknDone may charge and retain Fees in connection with use of the Platform, including commissions, service fees, processing fees, cancellation-related charges, Call-Out Fees, attendance-related charges, payout-related charges, and other disclosed amounts. Such Fees may, depending on the relevant Platform flow, be charged to the Customer, deducted from amounts otherwise payable to the Specialist, shared across a transaction flow, or otherwise applied as disclosed on the Platform or under these Terms. ClicknDone is not a party to the underlying service contract or service arrangement between a Customer and a Specialist, except to the limited extent that ClicknDone administers Platform rules, transaction flows, payment handling, dispute handling, fee collection, refunds, or other Platform functions expressly contemplated by these Terms. Accordingly, ClicknDone does not assume responsibility for the actual performance, non-performance, quality, legality, safety, suitability, timing, pricing, or outcome of Services performed by Specialists, or for the accuracy, completeness, or lawfulness of Requests, Quotes, user instructions, or user-generated content. Without limiting the generality of the above, ClicknDone does not guarantee:

Customers must use the Platform fairly, lawfully, responsibly, and in good faith, and must comply with these Terms, the Acceptable Use Policy, the Privacy Policy, all applicable Platform rules, and all applicable laws and regulations. Customers are expected to engage honestly with Specialists and with ClicknDone, including in relation to Requests, Bookings, payments, cancellations, complaints, Refunds, reviews, and Disputes. This reflects the existing policy position that Customers must provide accurate information, act in good faith, and must not misuse complaints, refund requests, or chargebacks. Without limiting the generality of the above, each Customer agrees that they will:

Specialists must use the Platform lawfully, responsibly, professionally, and in good faith, and must comply with these Terms, the Acceptable Use Policy, the Privacy Policy, all applicable Platform rules, and all applicable laws and regulations. Specialists are expected to deal honestly and fairly with Customers and with ClicknDone in relation to profiles, qualifications, Requests, Quotes, Bookings, payments, cancellations, reviews, complaints, Refunds, and Disputes. Without limiting the generality of the above, each Specialist agrees that they will:

ClicknDone enables Customers and Specialists to interact through the Platform in relation to Requests, Quotes, Bookings, communications, payments, cancellations, reviews, and related transaction activity. The Platform is designed primarily to allow Customers to post service needs or Requests and to allow Specialists to respond, apply, quote, or otherwise engage in relation to those Requests, although certain categories or features may also allow Specialists to present profiles, service information, or other availability signals through the Platform. This structure is consistent with ClicknDone's existing policy framework, which describes the Platform as facilitating task postings, quotations or proposals, bookings, communications, payments, ratings, reviews, and related support functions.

9.1 Requests Submitted by Customers

A Customer may use the Platform to submit a Request describing a task, service need, project, job, issue, or other service requirement. Each Request must be genuine, lawful, submitted in good faith, and sufficiently accurate to allow a Specialist to understand the general nature of the Services sought. The Customer is solely responsible for ensuring that each Request contains information that is accurate, not misleading, and reasonably sufficient in the circumstances, including where relevant in relation to the location, scope, timing, urgency, access conditions, relevant hazards, special requirements, prior work, materials, or other circumstances that may affect pricing, attendance, preparation, travel, or performance. Users are already required under ClicknDone's policy framework to provide accurate and complete information when requesting services or using the Platform. Submitting a Request does not guarantee that any Specialist will respond, submit a Quote, accept the work, attend, or complete the requested Services. ClicknDone may remove, reject, edit, restrict, pause, or refuse to distribute any Request that it reasonably considers unlawful, prohibited, misleading, incomplete, unsafe, abusive, commercially unsuitable, operationally problematic, inconsistent with Platform rules, or otherwise contrary to the legitimate interests of the Platform, its users, or its payment or business partners.

9.2 Quotes, Proposals, Applications, and Responses by Specialists

A Specialist may respond to a Request by submitting a Quote, proposal, estimate, bid, application, availability indication, call-out indication, message, or other response through the Platform. Each Quote or response submitted by a Specialist must be made honestly, in good faith, and on the basis of the information reasonably available to the Specialist at the time. The Specialist is responsible for clearly identifying, where relevant, the proposed scope, exclusions, assumptions, availability, estimated timing, pricing basis, call-out conditions, attendance conditions, or any likely additional charges. Unless the relevant Platform flow expressly states otherwise, a Quote or similar response is an invitation to proceed with a potential Booking and not, by itself, a guarantee of availability, a guarantee of performance, or an irrevocable offer capable of acceptance indefinitely. ClicknDone may rank, display, distribute, suppress, limit, or otherwise manage Quotes, responses, or visibility on the Platform in accordance with its Platform rules, technical systems, commercial model, trust and safety requirements, fraud prevention processes, or operational needs.

9.3 Booking Confirmation and Formation of a Contract Between Users

A Booking arises when, through the relevant Platform flow, a Customer and a Specialist reach a confirmed arrangement for the Specialist to provide Services, whether through acceptance of a Quote, completion of a checkout flow, confirmation through a booking interface, acceptance of a proposal, or any other transaction mechanism made available by ClicknDone. The exact point at which a Booking becomes confirmed may vary depending on the applicable transaction flow, service category, payment model, feature design, or user journey. A Booking will generally be treated as confirmed when the Platform records the relevant acceptance, confirmation, payment authorisation, or other binding step required under the applicable flow. Once a Booking is confirmed, the Customer and the Specialist enter into a direct arrangement with one another for the relevant Services, subject to:

9.4 Scope, Pricing, Timing, and Assumptions

The Customer and Specialist are each responsible for ensuring that the material commercial terms of the Booking are sufficiently clear. This includes, where applicable:

9.5 User Responsibility for Pre-Service Communications and Coordination

Customers and Specialists are responsible for communicating promptly and in good faith regarding scheduling, access, requirements, expectations, updates, delays, changes in circumstance, and any issue that may affect a Booking. ClicknDone may provide messaging or communication tools for this purpose, and may collect, store, access, and process such communications for lawful Platform purposes, including coordination, support, fraud prevention, dispute handling, enforcement, and protection of the Platform and its users. ClicknDone's Privacy Policy already states that Platform communications may be processed for coordinating services, investigating disputes, handling complaints and payment issues, and enforcing platform rules. Neither a Customer nor a Specialist may misuse pre-service communications to mislead the other party, change the commercial basis of the transaction in bad faith, move a required Platform transaction off-platform, avoid Fees, fabricate a later Dispute position, or otherwise manipulate the Booking process.

9.6 Variations, Changes, and Additional Work

Any material change to the scope, price, timing, location, service conditions, or assumptions of a Booking should, where reasonably possible, be clearly agreed through the Platform or otherwise clearly evidenced. ClicknDone may, depending on the relevant feature design, require certain changes, additions, approvals, or payment adjustments to be processed through the Platform before they become effective for Platform purposes. Where additional work, additional cost, changed conditions, or customer-caused delay arises after a Booking is confirmed, the Specialist may be entitled to request revised terms, a revised price, or revised timing, but no such revision is binding for Platform purposes unless accepted or otherwise recognised through the applicable Platform flow or clearly supported by the surrounding facts and communications.

9.7 No Guarantee of Transaction Completion

A Request, Quote, response, discussion, or even a confirmed Booking does not guarantee that the Services will ultimately be completed successfully, on time, to the Customer's expectations, or without a complaint, cancellation, delay, or Dispute. Users remain responsible for their own conduct, communications, compliance, and decisions in connection with any Booking. ClicknDone may assist with the administration of Bookings and related transaction processes, but does not guarantee that any user will perform as expected. This aligns with ClicknDone's existing privacy and trust-and-safety position that no platform can guarantee the identity, conduct, quality, legality, or reliability of any user, service, communication, or transaction.

9.8 Platform Records and Evidentiary Status

For Platform purposes, ClicknDone may rely on records generated, stored, or maintained through the Platform, including Requests, Quotes, booking records, acceptance records, transaction timestamps, communications, uploaded files, support logs, payment records, status changes, cancellation records, attendance-related submissions, and other digital records. Such records may be used by ClicknDone in connection with support, fraud prevention, verification, complaints, Disputes, Platform Decisions, payment handling, Refunds, release of funds, enforcement, or legal compliance. Where there is any inconsistency between informal offline communications and Platform records, ClicknDone may give preference to the records reasonably available to it through the Platform and to any other evidence it considers reliable in the circumstances.

9.9 Subject to Later Sections on Payments, Cancellations, and Disputes

This Section 9 establishes the general transactional structure for Requests, Quotes, Bookings, and the direct contractual relationship between Customers and Specialists. The detailed legal and commercial consequences of:

ClicknDone may facilitate payments made by Customers and payouts made to Specialists in connection with Requests, Bookings, Services, cancellations, Call-Out Fees, Refunds, Disputes, and other transaction-related activity carried out through the Platform.

10.1 Customer Payment Authorisation

Where the Platform requires prepayment, payment authorisation, a deposit, a reservation amount, card verification, a staged payment, or another payment step in order to confirm, secure, support, or administer a Booking, the Customer authorises ClicknDone and its Third-Party Service Providers, including Payment Partners, to collect, process, reserve, pre-authorise, charge, capture, receive, hold, administer, reverse, refund, or otherwise deal with the relevant funds in accordance with these Terms, the applicable Platform flow, and any applicable payment provider requirements. The Customer is responsible for ensuring that all payment information submitted through the Platform is accurate, complete, lawful, and authorised for use. The Customer further authorises ClicknDone and its Payment Partners, where permitted by the relevant Platform flow and applicable law, to:

10.2 Platform Fees, Commissions, and Other Charges

ClicknDone may charge or retain Fees in connection with use of the Platform. These may include, depending on the transaction flow or service category:

10.3 Holding of Funds

Where the Platform uses a payment-holding, escrow-like, staged payment, or similar transaction model, ClicknDone may facilitate the temporary holding of funds pending completion of the applicable transaction flow, confirmation events, cancellation outcomes, dispute handling, fraud review, risk checks, compliance review, or other Platform processes. For Platform purposes, funds may be held:

10.4 Legal Nature of Held Funds

Any holding of funds by or through ClicknDone under these Terms is part of a Platform-administered payment handling process only. Unless ClicknDone expressly states otherwise in writing for a specific product or feature, held funds:

10.5 Release of Funds to Specialists

Subject to these Terms, funds may be released to a Specialist where the relevant Booking has proceeded and the applicable release conditions under the Platform flow have been satisfied. Depending on the relevant feature, category, or transaction model, release may occur following one or more of the following:

10.6 Refunds and Partial Refunds

ClicknDone may facilitate full Refunds, partial Refunds, credits, reversals, release-backs, or other payment adjustments in accordance with these Terms, the applicable Platform flow, cancellation rules, dispute processes, payment partner requirements, and applicable law. A Refund outcome may depend on factors including:

10.7 Cancellations, Reversals, Failed Transactions, and Adjustments

ClicknDone may process or facilitate cancellations, reversals, payment corrections, payment failures, release failures, payout failures, or transaction adjustments where reasonably necessary because of:

10.8 Chargebacks, Payment Disputes, and Abuse

Customers must not make bad-faith, false, misleading, abusive, or strategic chargebacks or payment disputes. Specialists must not submit false or inflated payment claims, attendance claims, cost claims, or Call-Out Fee claims. Where a chargeback, payment dispute, or suspicious payment event occurs, ClicknDone may:

10.9 Payout Conditions and Payout Delays

ClicknDone may require a Specialist to satisfy certain payout conditions before receiving funds, including provision of accurate payout details, successful Verification, compliance with Platform rules, and resolution of any pending payment, fraud, cancellation, or Dispute-related issue. A payout may be delayed, reduced, withheld, blocked, or conditioned where reasonably necessary because of:

10.10 Verification, Compliance, and Payment Partner Requirements

ClicknDone may require Customers or Specialists to complete identity verification, business verification, banking verification, beneficial ownership checks, source-of-funds checks, licensing checks, fraud review, sanctions screening, transaction review, or other reasonable compliance processes in connection with payments, Refunds, payouts, or continued access to payment-enabled Platform features. Users acknowledge that payment-related functionality may be subject to the operational rules, technical requirements, monitoring standards, merchant restrictions, compliance obligations, and decision-making processes of ClicknDone's Payment Partners, banks, payout providers, or other Third-Party Service Providers.

10.11 Taxes

Each user is solely responsible for determining, reporting, collecting, remitting, and paying any taxes, duties, levies, withholdings, or similar governmental charges applicable to their use of the Platform, the Services they provide or receive, and the payments made or received through the Platform, except to the extent ClicknDone is expressly required by law to collect, withhold, remit, or report any such amount. ClicknDone may collect, withhold, report, or disclose payment or transaction information where required by applicable law, regulation, lawful authority, or Payment Partner requirements.

10.12 Third-Party Payment Providers

Payments, payouts, Refunds, reversals, and related financial processes may be handled or supported by Third-Party Service Providers, including Payment Partners, banks, gateways, or payout providers. ClicknDone does not necessarily collect or store full card details or full payment instrument details itself, and certain payment steps may be governed by the procedures, terms, technical limitations, settlement rules, or compliance requirements of the relevant provider.

10.13 Platform Records and Payment Evidence

For payment, payout, Refund, fraud prevention, and Dispute purposes, ClicknDone may rely on Platform records and other evidence reasonably available to it, including transaction timestamps, booking records, communications, attendance-related submissions, uploaded documents, photographs, payment confirmations, payout records, customer complaints, Specialist responses, and provider-generated transaction records. Such records may be used by ClicknDone in deciding whether to collect, hold, release, reverse, split, refund, withhold, recover, or offset funds, oppose or respond to a chargeback, or take enforcement action under these Terms.

10.14 Subject to Later Sections on Cancellations and Disputes

This Section 10 sets out the general payment framework of the Platform. More specific rules concerning:

This Section governs the treatment of cancellations, rescheduling requests, no-shows, denied access, failed attendance, wasted trips, and related payment and Refund outcomes arising from Bookings made through the Platform. Because ClicknDone facilitates Bookings, payment handling, and Platform-level dispute administration, the consequences of a cancelled, disrupted, or failed Booking may include a full Refund, partial Refund, no Refund, release of all or part of held funds to a Specialist, application of a Call-Out Fee or attendance-related charge, deduction of applicable Platform Fees, or another Platform Decision permitted under these Terms.

11.1 General Principles

Cancellations and related outcomes will be assessed by reference to the circumstances of the Booking, including:

11.2 Customer Cancellations

A Customer may request cancellation of a Booking through the Platform or through any other channel recognised by ClicknDone for that purpose. Where a Customer cancels a Booking before the Specialist has materially committed time, preparation, travel, or other reasonable resources to the Booking, ClicknDone may determine that a full Refund, or a Refund subject only to disclosed non-refundable charges or Platform Fees, is appropriate. Where a Customer cancels after the Specialist has already reserved time, commenced preparation, commenced travel, attended, or otherwise incurred reasonable cost or lost opportunity in reliance on the Booking, ClicknDone may determine that:

11.3 Specialist Cancellations

A Specialist must not cancel a confirmed Booking without a legitimate reason. Where a Specialist cancels a Booking before performance and without adequate justification, ClicknDone may determine that the Customer is entitled to a full Refund and that the Specialist is not entitled to payment, a Call-Out Fee, or an attendance-related charge. Where a Specialist cancels after partial performance, after attendance, or in circumstances where some portion of the Services has already been provided or some legitimate charge has already arisen, ClicknDone may determine the appropriate payment outcome in light of the work actually performed, the surrounding circumstances, and the evidence available. Repeated, unjustified, avoidable, or bad-faith cancellations by a Specialist may result in account restrictions, reduced visibility, loss of payouts, suspension, or other enforcement action under these Terms.

11.4 Rescheduling Requests

A Booking may be rescheduled where the relevant users agree, or where rescheduling is otherwise supported by the relevant Platform flow. A request to reschedule is not automatically effective unless accepted through the Platform or otherwise clearly evidenced in a manner reasonably recognised by ClicknDone. Where a Customer requests rescheduling after the Specialist has already committed time, commenced travel, attended, or otherwise incurred reasonable costs, the rescheduling request may be treated, in whole or in part, as a late cancellation for Platform purposes, and ClicknDone may apply a Call-Out Fee, attendance-related charge, partial Refund, or other appropriate outcome. Where a Specialist requests rescheduling, ClicknDone may consider whether the request was reasonable, timely, and justified, and whether the Customer suffered inconvenience, delay, or loss of the original Booking opportunity.

11.5 Customer No-Show, Unavailability, and Denied Access

If a Customer:

11.6 Cancellation After Travel Has Begun or After Costs Have Been Incurred

Where a Specialist has already:

11.7 Call-Out Fees, Attendance-Related Charges, and Wasted-Trip Fees

A Call-Out Fee or similar charge may apply where:

11.8 Partial Performance and Partial Payment Outcomes

Where a Service was partially performed before cancellation, interruption, access failure, or dispute, ClicknDone may determine that:

11.9 Full Refunds, Partial Refunds, and No Refund Outcomes

For Platform purposes, ClicknDone may determine that the appropriate outcome is:

11.10 Evidence Relevant to Cancellation and Failed Attendance Outcomes

In assessing cancellation, rescheduling, failed attendance, Call-Out Fee, and Refund outcomes, ClicknDone may consider any evidence reasonably available to it, including:

11.11 ClicknDone's Role in Enforcing Cancellation and Refund Outcomes

ClicknDone may administer the payment consequences of a cancellation, failed attendance, denied access, rescheduling event, or similar disruption by holding, releasing, splitting, reversing, deducting, or refunding funds in accordance with these Terms and any Platform Decision. For Platform purposes, ClicknDone may:

11.12 No Abuse of Cancellation and Refund Processes

Customers and Specialists must not misuse cancellation, rescheduling, Call-Out Fee, charge, or Refund processes. Without limitation, users must not:

11.13 Relationship with Section 12

This Section 11 sets out the substantive rules governing cancellations, rescheduling, failed attendance, Call-Out Fees, and Refund outcomes. The procedures by which complaints are raised, investigated, and decided by ClicknDone for Platform purposes are addressed further in Section 12 (Disputes Between Users, Platform Investigations, and ClicknDone Decisions).

ClicknDone may provide processes, tools, and support for the reporting, review, investigation, and handling of complaints, payment issues, cancellations, Refund requests, quality concerns, non-performance allegations, Call-Out Fee claims, attendance disputes, and other Disputes arising through or in connection with the Platform. ClicknDone's role under this Section is to administer Platform processes, protect the integrity of the Platform, support fair transaction handling, reduce fraud and abuse, and make Platform Decisions where reasonably necessary for payment handling, account action, enforcement, or other Platform purposes. ClicknDone does not act as a court, public authority, or formal arbitrator unless it expressly states otherwise in writing.

12.1 Reporting a Dispute

A Customer or Specialist may report a Dispute to ClicknDone through the Platform or through another support channel designated by ClicknDone for that purpose. A user reporting a Dispute must do so honestly, in good faith, and within any time period reasonably specified by the applicable Platform flow, support process, booking rules, category rules, or transaction process. The user raising the Dispute must provide reasonably sufficient detail about the issue, including, where relevant:

12.2 Cooperation and Evidence Obligations

Customers and Specialists must cooperate fully, promptly, and in good faith with any reasonable request made by ClicknDone in connection with a Dispute, investigation, cancellation review, Refund request, chargeback response, fraud review, or related Platform process. ClicknDone may request information or evidence including:

12.3 ClicknDone Investigations

ClicknDone may investigate a Dispute, complaint, transaction issue, or suspected abuse to the extent it reasonably considers necessary for Platform purposes. An investigation may include:

12.4 Temporary Holding of Funds During Review

Where reasonably necessary, ClicknDone may temporarily hold, restrict, delay, suspend, or withhold the release, payout, or Refund of funds while a Dispute, complaint, cancellation issue, chargeback, fraud review, or related investigation is pending. This may include holding funds:

12.5 Platform Decisions by ClicknDone

Following review of the available information, ClicknDone may make a Platform Decision for Platform purposes. Without limitation, a Platform Decision may include one or more of the following:

12.6 Effect of ClicknDone Decisions Within the Platform

A Platform Decision is binding within the Platform ecosystem for the purposes of:

12.7 No Obligation to Resolve Every Dispute to Users' Satisfaction

ClicknDone does not guarantee that every Dispute will be resolved to the satisfaction of either user, or that every complaint will result in an outcome preferred by the complaining party. ClicknDone is not obliged to adopt either user's version of events, and may reach a Platform Decision that differs from the outcome requested by either or both users. Nothing in this Section obliges ClicknDone to provide legal advice, expert adjudication, technical certification, or independent inspection services.

12.8 Abuse of Dispute Processes

Users must not misuse the Platform's complaint, Dispute, Refund, chargeback, attendance, or investigation processes. Without limitation, users must not:

12.9 Chargebacks, External Complaints, and Parallel Processes

If a Customer initiates a chargeback or other external payment dispute, or if either user initiates an external complaint, legal process, or other parallel proceeding, ClicknDone may continue, pause, limit, or close its own Platform investigation as it reasonably considers appropriate. ClicknDone may also use Platform records and other reasonably available information to respond to payment disputes, chargebacks, payment partner enquiries, regulatory requests, law enforcement requests, or court processes. A user's use of an external process does not prevent ClicknDone from making or enforcing a Platform Decision for Platform purposes.

12.10 Rights Outside the Platform

Nothing in this Section prevents a Customer or Specialist from pursuing any rights or remedies they may have directly against one another under applicable law. However:

12.11 Records, Evidence, and Discretion

For purposes of any investigation or Platform Decision, ClicknDone may rely on Platform-generated records and any other evidence it reasonably considers credible, relevant, and proportionate in the circumstances. ClicknDone may give greater weight to contemporaneous Platform records than to unsupported after-the-fact assertions, and may determine the relevance, credibility, and weight of evidence in its reasonable discretion. ClicknDone is not required to disclose its internal fraud signals, moderation methods, risk models, security procedures, or decision-making criteria where withholding such information is reasonably necessary to protect the Platform, its users, its payment partners, or its systems.

12.12 Reservation of Rights

Nothing in this Section limits ClicknDone's rights under any other provision of these Terms, including its rights relating to payments, Refunds, Call-Out Fees, account restrictions, Verification, moderation, acceptable use, suspension, termination, recovery of losses, or legal compliance.

ClicknDone may make available reviews, ratings, feedback tools, badges, profile indicators, completion statistics, response indicators, verification markers, reputation signals, and other user-facing trust or reputation features on or through the Platform. These features are intended to support user decision-making, promote accountability, and improve trust and safety within the Platform ecosystem. However, they do not constitute guarantees, endorsements, certifications, warranties, or representations by ClicknDone regarding any user, Service, conduct, qualification, reliability, quality, legality, or outcome.

13.1 Right to Leave Reviews and Ratings

Where the relevant Platform feature allows, Customers and Specialists may leave reviews, ratings, feedback, or other reputation-related content in relation to Bookings, transactions, communications, attendance, cancellations, or other Platform interactions. ClicknDone may determine:

13.2 Review Standards

Any review, rating, or feedback submitted through the Platform must be:

13.3 No Manipulation of Reputation Systems

Users must not manipulate or attempt to manipulate any review, rating, or reputation feature of the Platform. Without limitation, users must not:

13.4 ClicknDone's Rights in Relation to Reviews and Ratings

ClicknDone may, in its discretion and to the extent permitted by law:

13.5 Replies and Responses

Where the Platform allows, a user may be given the opportunity to respond to a review, rating, or feedback submission. Any such response must comply with these Terms, the Acceptable Use Policy, and applicable law. A response must not contain threats, abuse, confidential information, personal attacks, unlawful content, or retaliatory statements. ClicknDone may remove, moderate, or refuse to publish any reply or response that it considers inappropriate, abusive, unlawful, misleading, or inconsistent with Platform rules.

13.6 Reputation Features Are Informational Only

Reviews, ratings, badges, response times, completion statistics, verification markers, and other reputation features are provided for general informational and Platform trust purposes only. They may be based on user submissions, internal records, automated processes, category-specific logic, moderation decisions, historic conduct, or limited verification checks, and may not provide a complete or current picture of any user or transaction history. Users remain solely responsible for exercising their own judgment when deciding whether to engage with another user, accept a Booking, rely on a profile, or proceed with a transaction.

13.7 No Guarantee of Completeness, Accuracy, or Fairness

ClicknDone does not guarantee that any review, rating, score, badge, verification marker, or other reputation indicator is complete, accurate, current, unbiased, representative, or error-free. The absence of negative reviews does not mean that a user is risk-free, and the presence of negative reviews does not necessarily mean that the user acted improperly in every case. A user's reputation profile may change over time, and ClicknDone may modify how reputation information is calculated, weighted, displayed, prioritised, or removed.

13.8 Consequences of Abuse or Policy Breach

If ClicknDone reasonably believes that a user has misused reviews, ratings, or reputation features, ClicknDone may take any action reasonably permitted under these Terms, including:

13.9 Licence and Use of Review Content

Any review, rating, response, or feedback submitted through the Platform may constitute User Content and may be used by ClicknDone in accordance with these Terms, including for Platform operation, moderation, display, analytics, trust and safety, customer support, fraud prevention, service improvement, marketing, and other lawful business purposes, subject to the Privacy Policy and applicable law.

13.10 Relationship with Disputes and Other Platform Processes

A review or rating does not by itself determine the outcome of a Refund request, cancellation issue, complaint, or Dispute. ClicknDone may consider review-related content as one factor among others when evaluating user conduct or Platform risk, but complaints, Refunds, cancellations, chargebacks, and Platform Decisions are governed by the relevant sections of these Terms and not solely by reputation content.

ClicknDone may provide messaging tools, chat functions, notifications, email communications, in-app communications, support channels, call-routing tools, reminder tools, system messages, and other communication features through or in connection with the Platform. These communication features are intended to assist Customers, Specialists, and ClicknDone in relation to Requests, Quotes, Bookings, scheduling, attendance, payment handling, support, trust and safety, complaints, Refunds, Disputes, verification, and other legitimate Platform purposes.

14.1 Permitted Use of Platform Communications

Users may use Platform communications only for lawful, genuine, relevant, and good-faith purposes connected to use of the Platform. Without limitation, Platform communications may be used for:

14.2 Prohibited Communications Conduct

Users must not use Platform communications to engage in conduct that is unlawful, abusive, misleading, inappropriate, or inconsistent with these Terms, the Acceptable Use Policy, applicable Platform rules, or applicable law. Without limitation, users must not use Platform communications to:

14.3 Accuracy and Responsibility for Communications

Users are solely responsible for the content, accuracy, legality, tone, and consequences of their communications sent through or in connection with the Platform. A user must ensure that communications relating to a Booking, Request, Quote, cancellation, attendance, pricing, access, Refund, complaint, or Dispute are honest, materially accurate, and not misleading. Users must not deliberately create false written records, manipulate communication timing, fabricate messages, or use Platform communications strategically to create a misleading evidentiary record for a later complaint, Refund request, chargeback, or Dispute.

14.4 ClicknDone's Access to and Use of Communications

ClicknDone may access, review, process, store, monitor, analyse, disclose, and use communications made through or in connection with the Platform to the extent reasonably necessary for lawful Platform purposes. Such purposes may include:

14.5 Communications May Be Relied on for Platform Purposes

Users acknowledge that communications made through the Platform may be treated as part of the relevant transaction record and may be relied on by ClicknDone for Platform purposes. Without limitation, ClicknDone may consider Platform communications when assessing:

14.6 No Guarantee of Delivery, Response, or Confidentiality Between Users

ClicknDone does not guarantee that every message, notification, call-routing event, alert, or communication sent through the Platform will be delivered, received, read, or responded to in real time or at all. Users remain responsible for taking reasonable steps to manage their Bookings, timing, attendance, and service obligations, and must not rely exclusively on a single communication channel where circumstances reasonably require follow-up. Communications between users through the Platform are not necessarily private as between the user and ClicknDone, because ClicknDone may access and process such communications for the purposes described in these Terms and the Privacy Policy.

14.7 Calls, Recordings, and Support Interactions

Where permitted by law, ClicknDone may use call-routing, call-masking, support logging, communication metadata, call recordings, chatbot tools, AI-assisted support tools, ticketing systems, or similar technologies in connection with Platform communications, customer support, quality assurance, fraud prevention, Dispute handling, training, and service improvement. Where recordings or similar tools are used, ClicknDone may notify users through the Platform, in the relevant communication channel, or otherwise as required by applicable law.

14.8 Off-Platform Communications and Their Effect

Users may in some circumstances communicate outside the Platform, but where a transaction, Booking, payment flow, support process, or Dispute is intended to be managed through the Platform, users remain subject to these Terms in relation to those interactions. ClicknDone is not obliged to recognise, enforce, or give full weight to off-platform communications that are not reasonably verifiable, that contradict Platform records, or that appear to have been used to avoid Platform Fees, controls, monitoring, or dispute processes. Where there is inconsistency between Platform records and unverified off-platform communications, ClicknDone may prefer the records reasonably available to it through the Platform and any other evidence it reasonably considers credible.

14.9 Communication Restrictions and Moderation

ClicknDone may, at any time and to the extent permitted by law:

14.10 Electronic Notices from ClicknDone

Users consent to receive communications, notices, confirmations, disclosures, updates, support messages, policy notices, and other communications from ClicknDone electronically, including through the Platform, by email, by SMS, by push notification, by in-app message, or by any other contact method provided by the user, to the extent permitted by law. A notice or communication from ClicknDone will be treated as having been given when sent or made available through the relevant channel, unless applicable law requires otherwise. Users are responsible for keeping their contact details current and for checking their registered email address, phone number, app notifications, and Platform account for relevant communications from ClicknDone.

14.11 No Misuse of Communications in Disputes or Reviews

Users must not use Platform communications to manufacture evidence, pressure another user into waiving rights, extract concessions, suppress complaints, influence reviews improperly, or create a false record for chargeback, Refund, cancellation, or Dispute purposes. Any such conduct may be taken into account by ClicknDone in making a Platform Decision and may result in enforcement action under these Terms.

ClicknDone may operate verification, trust and safety, fraud prevention, risk review, moderation, and compliance processes in connection with the Platform. These processes are intended to help protect users, support payment integrity, reduce fraud and abuse, promote lawful and responsible use of the Platform, and enable ClicknDone to meet its legal, regulatory, operational, commercial, and payment partner obligations.

15.1 ClicknDone's Right to Conduct Checks

ClicknDone may, at any time and before, during, or after a user's access to the Platform, require or carry out such checks, reviews, screenings, and verification steps as it reasonably considers necessary in connection with:

15.2 Types of Checks That May Be Required

Depending on the circumstances, ClicknDone may request, conduct, or facilitate checks including:

15.3 User Obligation to Cooperate

Users must cooperate fully, promptly, and in good faith with all reasonable verification, trust and safety, and compliance-related requests made by ClicknDone or its Third-Party Service Providers. Without limitation, a user may be required to:

15.4 No Guarantee or Endorsement

Any verification check, badge, label, mark, profile indicator, onboarding status, or trust signal displayed on the Platform is provided for limited Platform purposes only. Unless ClicknDone expressly states otherwise in writing, no verification status constitutes:

15.5 Ongoing Monitoring and Review

ClicknDone may monitor account activity, transaction activity, payment patterns, communications, reviews, complaints, disputes, cancellations, refunds, attendance claims, device or access patterns, and other Platform activity in order to identify fraud, abuse, policy breaches, safety concerns, suspicious conduct, technical misuse, or legal or payment-related risk. Such monitoring may be carried out manually, automatically, or using a combination of internal systems and Third-Party Service Providers, to the extent permitted by law and consistent with the Privacy Policy. ClicknDone may investigate, escalate, or take preventive action where it reasonably suspects:

15.6 Consequences of Failed or Incomplete Checks

If a user fails, refuses, delays, or is unable to complete a required verification or compliance check, or if ClicknDone reasonably believes that the information provided is inaccurate, insufficient, suspicious, or unreliable, ClicknDone may, to the extent permitted by law:

15.7 Specialist-Specific Compliance Responsibilities

Where a user acts as a Specialist, ClicknDone may require that Specialist to demonstrate lawful authority and practical suitability to offer and perform the relevant Services. This may include requiring evidence of:

15.8 Customer-Specific Checks

ClicknDone may also require Customers to complete identity, payment, fraud prevention, address, booking-related, or other trust and safety checks where reasonably necessary, including where a Customer seeks to access higher-risk categories, use certain payment features, dispute charges, request Refunds, make high-value Bookings, or where suspicious behaviour or repeated complaints arise.

15.9 Third-Party Service Providers

ClicknDone may use Third-Party Service Providers to support verification, onboarding, payment compliance, fraud prevention, document review, identity checks, account security, communications screening, sanctions screening, trust and safety operations, and related functions. Users acknowledge that:

15.10 Trust and Safety Interventions

Where ClicknDone reasonably considers it necessary for user protection, Platform integrity, or lawful compliance, ClicknDone may take trust and safety measures including:

15.11 Reporting and Disclosure

ClicknDone may report, disclose, or preserve information where reasonably necessary or required by law in connection with:

15.12 No Liability for Protective Action Taken in Good Faith

To the extent permitted by law, ClicknDone will not be liable for loss arising from delays, restrictions, holds, suspensions, declined transactions, declined payouts, or other protective or compliance-related action taken in good faith under this Section. This does not exclude liability to the extent it cannot lawfully be excluded, but users acknowledge that protective action may be necessary to operate the Platform safely, lawfully, and responsibly.

15.13 Relationship with Other Sections

This Section 15 must be read together with the other provisions of these Terms dealing with eligibility, accounts, payments, cancellations, disputes, acceptable use, suspension, termination, privacy, and enforcement. Nothing in this Section limits any other right of ClicknDone under these Terms.

ClicknDone may publish and maintain additional policies, rules, standards, notices, guidelines, procedures, category-specific requirements, payment rules, support rules, trust and safety rules, verification standards, and other platform documents from time to time in connection with the operation of the Platform. These Terms must be read together with ClicknDone's Acceptable Use Policy, Privacy Policy, and any other policies or standards that ClicknDone publishes and identifies as applying to the Platform or to a particular feature, category, transaction flow, payment method, or user type. ClicknDone's existing Acceptable Use Policy already states that it must be read together with the Terms and Conditions, Privacy Policy, and other policies published by ClicknDone from time to time, and that it applies to all users and all activity connected with the Platform, including activity affecting payments, safety, legal compliance, and payment-partner risk.

16.1 Incorporated Policies

Without limitation, the following documents form part of the contractual framework governing use of the Platform, to the extent applicable:

16.2 Acceptable Use Policy

The Acceptable Use Policy sets out rules, restrictions, standards, and enforcement principles relating to acceptable and prohibited use of the Platform, including in relation to unlawful conduct, fraud, abuse, prohibited services, content misuse, payment misuse, verification abuse, review manipulation, safety concerns, and other conduct that may expose ClicknDone, its users, or its payment and business partners to legal, financial, operational, or reputational risk. That policy expressly states that breach of the policy may result in removal of content, restriction of account functionality, withholding or reversal of transactions where permitted, suspension or termination of access, and reporting to payment partners, regulators, law enforcement, or other authorities where appropriate. Users must comply with the Acceptable Use Policy at all times when using the Platform. A breach of the Acceptable Use Policy will also constitute a breach of these Terms, and ClicknDone may take action under the Acceptable Use Policy, under these Terms, or under both, as ClicknDone reasonably considers appropriate.

16.3 Privacy Policy

The Privacy Policy explains how ClicknDone collects, uses, stores, shares, protects, and otherwise processes Personal Information in connection with the Platform. It also explains the role of third-party service providers, operators, payment providers, verification providers, and other integrated services in the operation of the Platform. The Privacy Policy expressly states that it applies to Personal Information processed in connection with use of the Platform and related services, and that certain third-party services integrated into the Platform are governed by their own terms and privacy practices. Users must review the Privacy Policy carefully and comply with any obligations placed on them under the Privacy Policy or under applicable data protection law.

16.4 Category-Specific and Feature-Specific Rules

ClicknDone may introduce additional rules, restrictions, onboarding requirements, safety conditions, booking conditions, payout rules, cancellation rules, service limitations, or compliance obligations for specific service categories, transaction types, payment flows, geographic areas, or Platform features. Such rules may apply, for example, to:

16.5 Order of Application and Interpretation

These Terms are intended to operate together with ClicknDone's other applicable policies and platform rules. If a matter is addressed both in these Terms and in another applicable ClicknDone policy, both documents will apply to the extent they can reasonably be read consistently. If ClicknDone reasonably determines that there is an inconsistency between these Terms and another ClicknDone policy or rule, ClicknDone may determine the applicable order of precedence to the extent permitted by applicable law. The Acceptable Use Policy already provides that, in the event of inconsistency, ClicknDone may determine the order of precedence to the extent permitted by law. Nothing in this Section limits any rights ClicknDone may have under applicable law to interpret, administer, update, or enforce its Platform rules in a reasonable and commercially practical manner.

16.6 Updates to Platform Policies

ClicknDone may amend, update, revise, replace, withdraw, or supplement its policies and platform rules from time to time in order to reflect changes to the Platform, its services, business model, legal or regulatory requirements, payment-partner requirements, trust and safety standards, fraud risks, verification practices, or operational needs. The existing Acceptable Use Policy already states that ClicknDone may update that policy from time to time and that continued use after an update becomes effective constitutes acceptance of the revised policy, to the extent permitted by applicable law. Where required by law, or where ClicknDone reasonably considers it appropriate, ClicknDone may provide notice of material policy changes by publication on the Platform, by updating an effective date or last-updated date, by email, by in-platform notice, or by another reasonable communication method.

16.7 User Responsibility to Review and Comply

Users are responsible for reviewing and complying with all applicable ClicknDone policies, notices, and rules that govern their use of the Platform. A user may not avoid responsibility for non-compliance merely by claiming not to have reviewed an applicable policy, notice, rule, category condition, or feature requirement that was reasonably made available by ClicknDone. If a user does not agree with an applicable Platform policy or rule, that user must not use the relevant feature, category, payment flow, or, where necessary, must stop using the Platform.

16.8 Enforcement Under Multiple Documents

ClicknDone may investigate suspected breaches of these Terms, the Acceptable Use Policy, the Privacy Policy, or any other applicable Platform rule, and may take any action reasonably permitted under the relevant document or under applicable law. Without limitation, ClicknDone may:

16.9 No Limitation of Other Obligations

Nothing in this Section limits any separate or additional obligation a user may have under:

Users may submit, upload, post, publish, transmit, share, store, display, or otherwise make available Content on or through the Platform, including profile information, Requests, Quotes, messages, photographs, videos, documents, reviews, ratings, responses, service descriptions, pricing information, attendance-related submissions, proof of work, proof of travel, dispute submissions, and other materials ("User Content").

17.1 Responsibility for User Content

Each user is solely responsible for all User Content that they submit, upload, post, transmit, share, store, or otherwise make available on or through the Platform. By submitting or making User Content available through the Platform, you represent, warrant, and undertake that:

17.2 No Unlawful or Prohibited Content

Users must not submit, upload, post, transmit, or otherwise make available any User Content that:

17.3 Ownership of User Content

As between ClicknDone and the user, the user retains ownership of their User Content, subject to the rights and licences granted to ClicknDone under these Terms. Nothing in these Terms transfers ownership of User Content to ClicknDone, except to the extent that ownership may vest in ClicknDone by operation of law in relation to aggregated, de-identified, system-generated, or derivative Platform data that does not identify the user as the source of the original User Content.

17.4 Licence Granted to ClicknDone

By submitting, uploading, posting, transmitting, storing, or otherwise making User Content available on or through the Platform, you grant to ClicknDone a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, cache, reproduce, copy, use, process, adapt, modify for formatting or technical purposes, translate, transcode, compress, display, perform, distribute, publish, communicate, make available, analyse, moderate, review, index, and otherwise use that User Content for the following purposes:

17.5 Scope and Duration of Licence

The licence granted under this Section continues for so long as ClicknDone reasonably requires the User Content for the purposes set out in these Terms, including after the relevant Booking, transaction, complaint, Dispute, or account relationship has ended, to the extent reasonably necessary for recordkeeping, enforcement, legal compliance, fraud prevention, audit, payment dispute handling, or defence of legal claims. Where User Content has been shared with other users, included in reviews, communications, transaction records, support records, or Dispute records, or incorporated into backup systems, logs, audit trails, or de-identified data sets, deletion may not be immediate or complete, and ClicknDone may retain such content to the extent permitted by law and consistent with the Privacy Policy.

17.6 ClicknDone's Right to Moderate and Remove User Content

ClicknDone may, at any time and to the extent permitted by law, review, moderate, refuse, reject, restrict, remove, edit for formatting, de-index, suppress, block, or disable access to any User Content where ClicknDone reasonably considers this necessary for:

17.7 User Content Used in Disputes, Payments, and Enforcement

Users acknowledge that User Content may be used by ClicknDone for Platform purposes, including in relation to:

17.8 No Confidentiality as Against ClicknDone

User Content submitted through the Platform is not confidential as against ClicknDone where ClicknDone reasonably needs to access, process, review, use, disclose, or preserve that User Content for the purposes described in these Terms, the Privacy Policy, or applicable law. This does not reduce ClicknDone's obligations under the Privacy Policy or applicable law in relation to Personal Information.

17.9 Feedback

If you provide ClicknDone with suggestions, ideas, comments, enhancement requests, product feedback, business feedback, or other feedback relating to the Platform or ClicknDone's services ("Feedback"), you agree that ClicknDone may use, copy, adapt, develop, disclose, publish, and exploit that Feedback without restriction, attribution, or compensation, provided that nothing in this clause overrides applicable law in relation to Personal Information.

17.10 No Obligation to Preserve Content

ClicknDone does not guarantee that any User Content will remain available, accessible, retrievable, or preserved for any minimum period, except to the extent required by law or by ClicknDone's own recordkeeping obligations. Users are responsible for keeping their own copies of any User Content they may need, including records relevant to Bookings, payments, taxes, compliance, complaints, or Disputes.

17.11 Infringement Complaints and Rights Protection

If ClicknDone receives a complaint, notice, allegation, or reasonable suspicion that User Content infringes rights, breaches the law, or violates these Terms or Platform rules, ClicknDone may investigate and take any action it reasonably considers appropriate, including removal, restriction, disclosure, account action, or referral to relevant authorities. Users remain solely responsible for defending and resolving any claim arising from their User Content, subject to ClicknDone's rights under these Terms.

17.12 Relationship with Other Sections

This Section applies to User Content throughout the Platform, including profile content, communications, reviews, ratings, booking-related submissions, payment-related materials, complaint-related materials, and dispute-related materials. Nothing in this Section limits ClicknDone's rights under any other provision of these Terms relating to moderation, payments, disputes, verification, acceptable use, suspension, termination, privacy, or enforcement.

ClicknDone may use, integrate with, rely on, or make available third-party services, systems, platforms, providers, partners, and technology tools in connection with the operation of the Platform. These may include, without limitation:

18.1 Use of Third-Party Providers

Users acknowledge and agree that ClicknDone may use Third-Party Service Providers in order to provide, support, operate, secure, improve, or enforce the Platform and its related services. ClicknDone may also structure certain Platform processes, workflows, requirements, restrictions, or controls in a manner that reflects the operational, legal, technical, compliance, security, or commercial requirements of such third-party providers.

18.2 Payment Partners

Payments, pre-authorisations, holds, charges, captures, refunds, reversals, chargebacks, payouts, banking processes, payment verifications, and related financial activities may be facilitated, processed, supported, or controlled in whole or in part by Payment Partners. Users acknowledge that:

18.3 Additional Third-Party Terms and Requirements

Some third-party services used in connection with the Platform may be subject to separate third-party terms, conditions, notices, technical requirements, or privacy practices. Where a particular feature, payment flow, verification step, or integrated service is subject to additional third-party terms, users may be required to accept or comply with those terms in order to use the relevant functionality. ClicknDone is not responsible for independently negotiating or modifying third-party terms on behalf of a user.

18.4 No Responsibility for Third-Party Systems Outside ClicknDone's Control

To the extent permitted by law, ClicknDone does not guarantee the availability, performance, accuracy, uptime, security, legality, or continuing availability of any Third-Party Service Provider or third-party service integrated with or used in connection with the Platform. Without limitation, ClicknDone is not responsible for loss arising from:

18.5 ClicknDone's Right to Share Information with Third-Party Providers

Users acknowledge and agree that ClicknDone may share, submit, disclose, or make available information, records, transaction details, account details, communications metadata, verification materials, and other relevant data to Third-Party Service Providers where reasonably necessary for:

18.6 Provider-Driven Restrictions, Holds, and Compliance Actions

ClicknDone may impose or maintain restrictions, holds, delays, conditions, verification requests, transaction limits, account reviews, payout reviews, or other protective measures where reasonably necessary because of:

18.7 No Direct Contractual Relationship with Third-Party Providers Through ClicknDone

Unless expressly stated otherwise, ClicknDone does not make a Third-Party Service Provider a party to these Terms, and a user's access to a third-party service through the Platform does not necessarily create a direct contractual relationship between the user and that provider through ClicknDone. Where a direct relationship does arise between a user and a third-party provider, including through acceptance of third-party terms, that relationship is solely between the user and the relevant provider.

18.8 Third-Party Links, Content, and Integrations

The Platform may contain links to third-party websites, applications, services, tools, content, or resources, or may enable integrations with them. ClicknDone provides such links or integrations for convenience only and does not necessarily endorse, control, review, or assume responsibility for the third-party service, its content, its terms, its privacy practices, its availability, or its conduct. A user who accesses a third-party service, link, or integration does so at their own risk and is responsible for reviewing any applicable third-party terms and privacy notices.

18.9 ClicknDone May Replace Providers

ClicknDone may add, remove, suspend, replace, or change any Third-Party Service Provider used in connection with the Platform at any time where reasonably necessary for technical, legal, regulatory, operational, trust and safety, fraud prevention, commercial, or business reasons. Users acknowledge that this may affect how certain Platform features operate, including payment flows, payout timelines, verification methods, communications methods, or support processes.

18.10 No Waiver of ClicknDone's Rights

Nothing in this Section limits ClicknDone's right to:

The Platform, and all rights in and to the Platform, are owned by ClicknDone and/or its licensors and are protected by applicable intellectual property and other laws.

19.1 ClicknDone's Intellectual Property

As between ClicknDone and the user, ClicknDone and its licensors retain all right, title, and interest in and to:

19.2 Limited Licence to Use the Platform

Subject to your compliance with these Terms, ClicknDone grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for its intended purposes and solely in accordance with these Terms. This licence is granted for personal, internal business, or other lawful end-use purposes connected with using the Platform as a Customer or Specialist, as applicable. You may not use the Platform for any purpose not expressly permitted by these Terms.

19.3 Restrictions on Use

Unless ClicknDone expressly permits otherwise in writing, you must not, and must not permit or assist any other person to:

19.4 User Rights in User Content

Users retain ownership of their User Content, subject to the licence granted to ClicknDone under Section 17. Nothing in this Section transfers ownership of User Content to ClicknDone, except to the extent that ownership of certain system-generated, aggregated, anonymised, de-identified, derived, or analytical materials may vest in ClicknDone by operation of law or under these Terms.

19.5 Feedback and Suggestions

If you provide ClicknDone with any suggestions, comments, ideas, enhancement requests, recommendations, corrections, or other feedback relating to the Platform or ClicknDone's services, ClicknDone may use and exploit that feedback without restriction or compensation, subject to applicable law and without prejudice to any privacy obligations applicable to Personal Information.

19.6 Trade Marks and Branding

All ClicknDone names, logos, product names, service names, slogans, designs, and related marks are the property of ClicknDone and/or its licensors. You may not use, copy, imitate, register, adopt, or otherwise exploit any of them, or anything confusingly similar to them, without ClicknDone's prior written consent. Nothing in these Terms gives you any right to use ClicknDone's branding except as strictly necessary to identify the Platform in a truthful and non-misleading manner.

19.7 Platform Data and Compilations

The selection, arrangement, coordination, compilation, presentation, and organisation of content, data, profiles, reviews, Requests, Quotes, booking information, and other materials on the Platform may be protected as intellectual property or proprietary subject matter, even where individual elements may be owned by users or third parties. You may not extract or re-utilise substantial parts of the Platform, its database, or its compilations, whether by automated means or otherwise, without ClicknDone's prior written consent.

19.8 Reservation of Rights

All rights not expressly granted to you in these Terms are reserved by ClicknDone and its licensors. No licence or right is granted to you by implication, estoppel, waiver, or otherwise except as expressly stated in these Terms.

19.9 Infringement and Protective Action

If ClicknDone reasonably believes that any person has infringed, misappropriated, or otherwise violated ClicknDone's intellectual property rights or the rights of its licensors, ClicknDone may take any action it reasonably considers appropriate, including:

19.10 No Limitation of Other Rights

Nothing in this Section limits any other right or remedy available to ClicknDone under these Terms, at law, or otherwise in relation to misuse of the Platform, unauthorised access, scraping, database misuse, infringement, passing off, unlawful competition, breach of confidence, or other misuse of ClicknDone's proprietary rights.

The Platform is made available by ClicknDone to facilitate interactions, Requests, Quotes, Bookings, communications, payments, reviews, trust and safety processes, and related platform functions between users. However, the Platform is a technology-enabled marketplace and service facilitation platform, and not a guarantee of any particular user conduct, service outcome, transaction result, or commercial benefit.

20.1 Platform Provided on an "As Available" Basis

To the maximum extent permitted by applicable law, the Platform and all related services, features, tools, communications systems, payment-enabled functionality, content, and materials made available by ClicknDone are provided on an "as is" and "as available" basis. ClicknDone does not warrant, represent, or guarantee that the Platform will always be:

20.2 No Warranty Regarding Users or Services

ClicknDone does not provide the Services offered or performed by Specialists, and does not control or supervise every user, Booking, Request, Quote, communication, attendance event, cancellation, review, or transaction carried out through the Platform. Accordingly, to the maximum extent permitted by law, ClicknDone makes no representation, warranty, or guarantee regarding:

20.3 No Warranty Regarding Bookings, Payments, or Dispute Outcomes

ClicknDone does not warrant or guarantee:

20.4 No Professional, Legal, Technical, or Commercial Advice

Any information, content, materials, prompts, support communications, summaries, templates, trust signals, moderation actions, or other assistance made available by ClicknDone through the Platform is provided for general informational or operational purposes only, unless ClicknDone expressly states otherwise in writing. ClicknDone does not warrant that any such information constitutes legal advice, tax advice, financial advice, technical advice, professional advice, compliance advice, safety certification, or a recommendation that a user should enter into or proceed with any particular Booking, Service, transaction, or arrangement. Users remain solely responsible for obtaining their own independent advice and for making their own decisions regarding Services, payments, access to property, safety, legal compliance, and commercial arrangements.

20.5 Verification and Trust Features Are Limited

Any verification process, verification badge, profile status, review, rating, response indicator, completion statistic, trust marker, or reputation feature made available on the Platform is provided for limited informational and operational purposes only. To the maximum extent permitted by law, ClicknDone does not warrant that any such feature:

20.6 Third-Party Services and Dependencies

The Platform may depend on or integrate with Third-Party Service Providers, including Payment Partners, verification providers, communications providers, hosting providers, mapping providers, banking providers, and other technical or commercial partners. ClicknDone does not warrant or guarantee the continuing availability, performance, accuracy, timing, legality, or suitability of any third-party service, and is not responsible for service failures, delays, outages, errors, restrictions, or changes caused by such third parties, except to the extent required by law.

20.7 No Warranty of Uninterrupted Records or Content Availability

ClicknDone does not warrant that any message, file, profile, review, rating, Request, Quote, Booking record, payment record, dispute submission, or other content will always remain available, preserved, retrievable, or unchanged. Users are responsible for keeping their own records where they may need them for tax, legal, compliance, insurance, accounting, or evidentiary purposes.

20.8 No Guarantee of Security or Freedom from Harmful Components

While ClicknDone may implement security, moderation, fraud prevention, and trust and safety measures, ClicknDone does not warrant that the Platform or any communication, file, content, or third-party integration will be free from viruses, malware, harmful code, unauthorised access attempts, or other harmful components. Users are responsible for using appropriate caution, device security, network security, and cyber hygiene when accessing and using the Platform.

20.9 Implied Warranties Excluded Where Lawful

To the maximum extent permitted by applicable law, ClicknDone disclaims all warranties, representations, guarantees, conditions, and terms of any kind, whether express, implied, statutory, or otherwise, including any implied warranties or conditions of:

20.10 Consumer Law Carve-Out

Nothing in these Terms excludes, restricts, or limits any right, warranty, guarantee, remedy, or obligation that cannot lawfully be excluded, restricted, or limited under applicable law, including any non-excludable rights under South African consumer protection or electronic transactions law where applicable. Where applicable law implies a term, warranty, or guarantee into these Terms and does not permit ClicknDone to exclude it, that implied term, warranty, or guarantee is limited to the minimum extent permitted by law.

20.11 User Acknowledgment

By using the Platform, each user acknowledges and agrees that:

This Section limits ClicknDone's liability to the maximum extent permitted by applicable law. It must be read together with the other provisions of these Terms, including those dealing with the role of ClicknDone, payments, cancellations, disputes, disclaimers, and user responsibilities.

21.1 Liability Exclusions to the Maximum Extent Permitted by Law

To the maximum extent permitted by applicable law, ClicknDone, its directors, officers, employees, shareholders, contractors, agents, affiliates, licensors, and Third-Party Service Providers will not be liable to any user for any loss, damage, liability, cost, claim, expense, or demand arising out of or in connection with:

21.2 Exclusion of Indirect and Consequential Loss

To the maximum extent permitted by applicable law, ClicknDone will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss or damage, or for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of opportunity, loss of anticipated savings, loss of data, loss of contracts, business interruption, or wasted expenditure, whether arising in contract, delict (including negligence), statute, or otherwise, even if ClicknDone was advised of the possibility of such loss.

21.3 ClicknDone Is Not Liable for User-to-User Obligations

ClicknDone is not liable for any obligation owed by a Customer to a Specialist or by a Specialist to a Customer. Without limitation, ClicknDone is not liable for:

21.4 Liability Cap

To the maximum extent permitted by applicable law, if ClicknDone is found liable to a user for any claim arising out of or in connection with the Platform or these Terms, ClicknDone's aggregate total liability to that user for all claims arising in any 12-month period will not exceed the greater of:

21.5 Liability Relating to Payments and Held Funds

Without limiting the rest of this Section, ClicknDone will not be liable for loss arising from:

21.6 Liability Relating to Reviews, Verification, and Trust Signals

To the maximum extent permitted by law, ClicknDone is not liable for any loss arising from:

21.7 User Assumption of Risk

Users acknowledge that the Platform involves interactions with other users, potential in-person attendance, reliance on user-generated information, transaction risk, and the possibility of cancellations, poor performance, disputes, fraud, safety concerns, and technical interruptions. By using the Platform, each user accepts these inherent risks to the extent they arise from the nature of a digital marketplace and not from a breach by ClicknDone of a non-excludable legal duty.

21.8 Mitigation and User Responsibility

A user must take reasonable steps to avoid or mitigate any loss, damage, or harm that may arise in connection with use of the Platform. ClicknDone will not be liable to the extent that any loss was caused or increased by:

21.9 No Double Recovery

A user may not recover more than once in respect of the same loss, damage, or liability under these Terms or in connection with the Platform.

21.10 Application to ClicknDone Parties

The exclusions, limitations, protections, and defences in these Terms apply not only to ClicknDone, but also, to the maximum extent permitted by law, to its directors, officers, employees, shareholders, contractors, agents, affiliates, licensors, successors, assigns, and Third-Party Service Providers.

21.11 Consumer Law and Non-Excludable Rights

Nothing in these Terms excludes, restricts, or limits any liability, right, remedy, warranty, or guarantee to the extent that such exclusion, restriction, or limitation is prohibited by applicable law. In particular, nothing in these Terms excludes liability for:

21.12 Basis of the Bargain

The parties acknowledge that the disclaimers, exclusions, and limitations of liability in these Terms are an essential part of the basis on which ClicknDone makes the Platform available, and that ClicknDone would not be able to provide the Platform on the same commercial basis without them.

This Section applies to the maximum extent permitted by applicable law.

22.1 User Indemnity in Favour of ClicknDone

You agree to indemnify, defend, and hold harmless ClicknDone, its directors, officers, employees, shareholders, contractors, agents, affiliates, licensors, successors, assigns, and Third-Party Service Providers (together, the "Indemnified Parties") from and against any and all losses, damages, liabilities, claims, demands, actions, proceedings, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal costs and attorneys' fees on an attorney-and-client or equivalent basis, where recoverable) arising out of or in connection with:

22.2 Specialist-Specific Indemnity

Without limiting Section 22.1, if you use the Platform as a Specialist, you further agree to indemnify the Indemnified Parties against any and all losses, liabilities, claims, demands, costs, and expenses arising out of or in connection with:

22.3 Customer-Specific Indemnity

Without limiting Section 22.1, if you use the Platform as a Customer, you further agree to indemnify the Indemnified Parties against any and all losses, liabilities, claims, demands, costs, and expenses arising out of or in connection with:

22.4 Payment and Chargeback Indemnity

You agree to indemnify the Indemnified Parties against any and all losses, reversals, chargebacks, clawbacks, payment disputes, reserve deductions, banking charges, processor penalties, administrative costs, investigation costs, legal costs, and related liabilities arising out of or in connection with:

22.5 Intellectual Property and Content Indemnity

You agree to indemnify the Indemnified Parties against any and all claims, demands, losses, damages, and expenses arising out of or in connection with any allegation that your User Content, profile information, review, message, photograph, video, document, service description, or other submission:

22.6 Recovery and Set-Off

Without limiting any other remedy available to ClicknDone, you authorise ClicknDone, to the extent permitted by law, to recover amounts you owe under this Section by:

22.7 Conduct of Claims

ClicknDone may, in its discretion, control the defence, settlement, negotiation, and handling of any claim or matter covered by this Section. You must provide all reasonable cooperation, information, documents, and assistance requested by ClicknDone in connection with such claim or matter. You may not settle, admit liability in, or otherwise compromise any claim affecting an Indemnified Party without ClicknDone's prior written consent, unless applicable law requires otherwise.

22.8 Continuing Obligation

Your obligations under this Section survive:

22.9 No Limitation of Other Rights

The indemnities in this Section are in addition to, and do not limit, any other rights or remedies that ClicknDone may have under these Terms, at law, in equity, or otherwise.

22.10 Subject to Applicable Law

Nothing in this Section requires you to indemnify an Indemnified Party to the extent that the relevant loss, liability, or damage was finally determined by a court of competent jurisdiction to have been caused solely by the gross negligence, wilful misconduct, or fraud of that Indemnified Party, to the extent such exclusion is required by applicable law.

ClicknDone may suspend, restrict, limit, condition, deactivate, or terminate access to the Platform or any part of it where reasonably necessary to protect the Platform, its users, its systems, its Payment Partners, its business, or its legal and commercial interests.

23.1 ClicknDone's Right to Suspend or Restrict Access

To the extent permitted by applicable law, ClicknDone may at any time, with or without prior notice depending on the circumstances, suspend, restrict, limit, condition, or deactivate a user's account, profile, access to features, content visibility, communication privileges, payment-enabled functionality, payout access, booking privileges, or other use of the Platform where ClicknDone reasonably considers this necessary because of:

23.2 Forms of Restriction

A suspension or restriction may apply to all or part of a user's access to the Platform and may include, without limitation:

23.3 Immediate Action Where Necessary

ClicknDone may take immediate suspension, restriction, or protective action without prior notice where ClicknDone reasonably believes that:

23.4 User-Initiated Termination or Closure

A user may stop using the Platform at any time and may request closure of their account, subject to any in-progress transaction, Booking, payment issue, Refund issue, Dispute, verification review, legal hold, recordkeeping obligation, or other matter that reasonably requires ClicknDone to retain the account or relevant data for a longer period. A request to close an account does not automatically:

23.5 Termination by ClicknDone

To the extent permitted by applicable law, ClicknDone may terminate a user's account or access to the Platform at any time where:

23.6 Consequences of Suspension, Restriction, or Termination

If an account is suspended, restricted, deactivated, or terminated, ClicknDone may, to the extent permitted by law:

23.7 No Entitlement to Compensation

To the maximum extent permitted by applicable law, a user is not entitled to compensation, damages, loss of profits, loss of opportunity, loss of goodwill, loss of data, or other payment merely because ClicknDone suspended, restricted, deactivated, or terminated the user's access or use of the Platform in accordance with these Terms. This does not apply to the extent compensation is required by non-excludable law.

23.8 Reinstatement at ClicknDone's Discretion

Where an account has been suspended or restricted, ClicknDone may decide, but is not obliged, to reinstate or restore access if the relevant concerns are resolved to ClicknDone's reasonable satisfaction. ClicknDone may impose conditions on reinstatement, including:

23.9 Ongoing Obligations After Termination

Even after suspension, restriction, deactivation, or termination:

23.10 Survival

Without limitation, the following types of provisions survive suspension, restriction, or termination to the extent relevant by their nature:

23.11 No Waiver of Other Rights

Any decision by ClicknDone to suspend, restrict, terminate, or not to do so in a particular case does not waive any other right or remedy available to ClicknDone under these Terms, at law, or otherwise.

ClicknDone recognises the importance of privacy and the lawful processing of Personal Information in connection with the Platform. This Section must be read together with ClicknDone's Privacy Policy, which explains in more detail how ClicknDone collects, uses, stores, shares, protects, retains, and otherwise processes Personal Information in connection with the Platform.

24.1 Application of the Privacy Policy

By accessing or using the Platform, you acknowledge that ClicknDone may collect, use, disclose, store, transfer, and otherwise process Personal Information in accordance with:

24.2 Personal Information Processed Through the Platform

Personal Information processed in connection with the Platform may include, depending on the circumstances:

24.3 Purposes of Processing

ClicknDone may process Personal Information for purposes including:

24.4 Sharing of Personal Information

You acknowledge and agree that ClicknDone may share Personal Information where reasonably necessary for Platform purposes, including with:

24.5 User Responsibility for Personal Information of Others

Users may receive or access Personal Information of other users through the Platform, including names, contact details, addresses, profile details, service-related information, and communications. If you receive or access Personal Information of another person through the Platform, you must:

24.6 Communications, Transactions, and Dispute Records

Users acknowledge that ClicknDone may collect, access, store, review, and use communications, transaction history, attendance-related records, reviews, complaints, verification materials, and dispute-related submissions for lawful Platform purposes, including:

24.7 Verification, Payment Partners, and Third-Party Processing

Certain Personal Information may be processed by Third-Party Service Providers in connection with:

24.8 Security and Retention

ClicknDone may implement reasonable technical, organisational, and contractual measures to protect Personal Information, but no platform can guarantee absolute security. ClicknDone may retain Personal Information for as long as reasonably necessary for the purposes described in these Terms and the Privacy Policy, including for recordkeeping, legal compliance, payment handling, fraud prevention, dispute resolution, enforcement, and defence of legal claims.

24.9 Cross-Border Processing

Personal Information may be stored, accessed, processed, or transferred inside or outside South Africa where reasonably necessary for the operation of the Platform, use of third-party providers, cloud hosting, support services, analytics, payment handling, compliance, or other legitimate purposes, subject to the Privacy Policy and applicable law.

24.10 User Rights

Depending on applicable law, you may have rights in relation to your Personal Information, including rights of access, correction, deletion, objection, restriction, withdrawal of consent where applicable, and complaint to the relevant authority. The exercise of such rights is subject to applicable law and to ClicknDone's legitimate rights and obligations in relation to recordkeeping, fraud prevention, payments, Disputes, legal compliance, and enforcement. Details of how users may exercise privacy-related rights are set out in the Privacy Policy.

24.11 No Limitation of the Privacy Policy

This Section is a summary-level contractual provision and does not replace the Privacy Policy. If there is any question about how ClicknDone processes Personal Information, the Privacy Policy should be read together with these Terms. Nothing in this Section limits any more specific right, disclosure, legal basis, safeguard, retention rule, or user right described in the Privacy Policy.

24.12 Survival and Continued Processing Where Necessary

Termination or closure of an account does not necessarily require immediate deletion of all Personal Information. ClicknDone may continue to retain and process relevant Personal Information where reasonably necessary for:

This Section is intended to draw attention to certain important legal principles that may apply to use of the Platform, including principles relating to consumer protection, electronic contracting, electronic communications, records, and notices under South African law. The Consumer Protection Act 68 of 2008 is South Africa's principal consumer-protection statute, and the Electronic Communications and Transactions Act 25 of 2002 regulates electronic communications and transactions. Nothing in these Terms is intended to exclude, restrict, or limit any right, remedy, notice requirement, warranty, or obligation that cannot lawfully be excluded, restricted, or limited under applicable law, including under the Consumer Protection Act, the Electronic Communications and Transactions Act, POPIA, or any other applicable South African law. POPIA regulates the protection of personal information processed by public and private bodies.

25.1 Electronic Transactions and Electronic Acceptance

You acknowledge and agree that:

25.2 Consent to Electronic Communications and Notices

To the extent permitted by law, you consent to receive agreements, disclosures, notices, confirmations, policy updates, receipts, statements, reminders, support communications, and other communications from ClicknDone electronically, including by email, SMS, in-app message, push notification, website posting, or other electronic means using the contact details you provide or the Platform interface. You are responsible for:

25.3 Records and Evidence

ClicknDone may maintain electronic records relating to accounts, Requests, Quotes, Bookings, communications, payments, payouts, Refunds, cancellations, reviews, verification, complaints, Disputes, and Platform Decisions. You acknowledge that such records may be relied on by ClicknDone for Platform purposes and may be used, where lawful, as evidence of:

25.4 Consumer Rights and Fair Dealing

Where you are a "consumer" for purposes of applicable law, you may have rights that cannot be waived or excluded by contract. The Consumer Protection Act is intended to promote a fair, accessible, and sustainable marketplace for consumer products and services and to improve standards of consumer information and protection. Nothing in these Terms deprives a user of any non-excludable right that applies under law. However, you acknowledge that:

25.5 Important Risk, Limitation, Indemnity, and Assumption-of-Risk Provisions

You acknowledge that these Terms contain provisions that may:

25.6 Platform Role and User-to-User Transactions

You acknowledge that ClicknDone primarily operates the Platform as a technology-enabled marketplace and service facilitation platform, and that, unless ClicknDone expressly states otherwise in writing in relation to a specific offering, the underlying Services are provided by Specialists and not by ClicknDone. You further acknowledge that:

25.7 Availability of Information and Contact Details

ClicknDone may make available on the Platform or in associated legal documents such information as it reasonably considers appropriate regarding its identity, contact details, policies, notices, and procedures. Users should review the Platform and ClicknDone's legal documents regularly in order to remain informed about applicable terms, policies, updates, and notices.

25.8 No Legal Advice

Nothing on the Platform, in these Terms, or in any support or help content provided by ClicknDone constitutes legal advice, tax advice, regulatory advice, or professional advice to any user. If you are uncertain about your legal rights or obligations, you should obtain independent professional advice.

25.9 Severability and Lawful Interpretation

If any provision of these Terms is found to be invalid, unenforceable, or inconsistent with a non-excludable legal requirement, that provision must be interpreted, limited, or severed only to the minimum extent necessary, and the remaining provisions will continue in full force to the extent permitted by law.

25.10 Prevailing Law

In the event of any inconsistency between these Terms and a mandatory provision of applicable law, the mandatory provision of law will prevail to the extent of the inconsistency, and these Terms will otherwise continue to apply.

ClicknDone may amend, update, revise, replace, or supplement these Terms from time to time where reasonably necessary to reflect changes to the Platform, its features, services, transaction flows, payment processes, dispute procedures, business model, legal or regulatory requirements, payment partner requirements, operational practices, risk controls, trust and safety standards, or other legitimate business needs.

26.1 Right to Update

ClicknDone reserves the right to change these Terms at any time, subject to applicable law. Changes may include, without limitation:

26.2 How Changes May Be Communicated

ClicknDone may notify users of changes to these Terms by any reasonable means, including by:

26.3 When Changes Take Effect

Unless otherwise stated, an updated version of these Terms will take effect on the date specified in the updated Terms or in the relevant notice published by ClicknDone. Different effective dates may apply to different changes, features, categories, or user groups where ClicknDone reasonably determines that such differentiation is appropriate.

26.4 Continued Use as Acceptance

To the extent permitted by applicable law, your continued access to or use of the Platform after updated Terms become effective constitutes your acceptance of the revised Terms. If ClicknDone requires express acceptance of updated Terms for certain changes or features, continued use of the relevant feature may be conditional on such acceptance.

26.5 If You Do Not Agree to the Changes

If you do not agree to any updated Terms, you must stop using the Platform and, where applicable, close your account, subject always to any outstanding Booking, payment, Refund, chargeback, Dispute, compliance review, or other matter that may continue to be governed by these Terms or require continued recordkeeping or enforcement action.

26.6 No Retrospective Effect Unless Required or Clearly Stated

Unless required by law or expressly stated otherwise, changes to these Terms will apply prospectively from their effective date. However, updated Terms may apply to:

26.7 User Responsibility to Review Terms

Users are responsible for reviewing these Terms periodically and for ensuring that they understand the Terms that apply to their use of the Platform. A user may not avoid the application of updated Terms solely by failing to review a notice or updated version of the Terms that was reasonably made available by ClicknDone.

26.8 Relationship with Other Policies

ClicknDone may also update the Acceptable Use Policy, Privacy Policy, and other Platform policies or rules from time to time. Where those documents are incorporated into these Terms or otherwise apply to use of the Platform, continued use of the Platform after such updates become effective may also constitute acceptance of those updated documents, to the extent permitted by applicable law.

26.9 No Waiver of Prior Rights

Any update to these Terms does not waive or limit ClicknDone's rights in relation to conduct, breaches, Bookings, transactions, payment events, Refund issues, Disputes, or other matters arising before the effective date of the update, unless ClicknDone expressly states otherwise in writing.

27.1 Governing Law

These Terms, and any dispute, claim, issue, or question arising out of or in connection with these Terms, the Platform, any Booking, any payment-related or Refund-related issue, any Platform Decision, or the relationship between a user and ClicknDone, will be governed by and interpreted in accordance with the laws of the Republic of South Africa. This applies regardless of:

27.2 Jurisdiction of South African Courts

Subject to applicable law, the user and ClicknDone agree that the courts of the Republic of South Africa will have jurisdiction in relation to any dispute, claim, or proceedings arising out of or in connection with these Terms or the Platform. To the extent permitted by law, ClicknDone may institute proceedings in:

27.3 Consent to Jurisdiction

To the extent permitted by law, each user consents to the jurisdiction of the South African courts for purposes of any proceedings brought by or against ClicknDone arising out of or in connection with these Terms or the Platform. Nothing in this Section prevents ClicknDone from seeking urgent, interim, injunctive, declaratory, protective, or similar relief in any court of competent jurisdiction where reasonably necessary to:

27.4 Disputes Between Users

ClicknDone is not obliged to commence, defend, join, or participate in legal proceedings between a Customer and a Specialist, unless required by law or unless ClicknDone chooses to do so. Nothing in this Section prevents a Customer or Specialist from pursuing any claim they may have directly against one another in a court or forum of competent jurisdiction under applicable law. However, ClicknDone's right to make and enforce Platform Decisions for Platform purposes under these Terms remains unaffected unless ClicknDone decides otherwise or is required by law to act differently.

27.5 Good-Faith Escalation Before Formal Proceedings

Before commencing formal legal proceedings against ClicknDone, a user should first contact ClicknDone using the contact details provided in these Terms and provide reasonable details of the issue, together with any supporting information reasonably necessary to understand the complaint. The parties should use reasonable efforts to attempt to resolve the matter in good faith through direct engagement before starting formal proceedings, unless urgent relief is reasonably required or applicable law does not permit such a requirement. Nothing in this clause:

27.6 No Waiver of Statutory Rights

Nothing in this Section excludes, restricts, or limits any right a user may have under mandatory applicable law to approach a court, tribunal, regulator, ombud, consumer body, data protection authority, payment-related body, or other competent authority. If any part of this Section is found to be invalid or unenforceable under applicable law, the remainder of the Section will continue to apply to the maximum extent permitted by law.

27.7 Continued Application

This Section survives suspension, restriction, closure, or termination of a user's account and survives termination of these Terms to the extent relevant to any claim, dispute, or proceeding arising before or after such suspension, restriction, closure, or termination.

28.1 Entire Agreement

These Terms, together with the Acceptable Use Policy, the Privacy Policy, and any other applicable Platform policies, rules, notices, category-specific conditions, booking conditions, payment terms, or feature-specific requirements published or made available by ClicknDone, constitute the entire agreement between you and ClicknDone in relation to your access to and use of the Platform. They supersede and replace any prior or contemporaneous understandings, communications, statements, representations, or agreements between you and ClicknDone relating to the same subject matter, except where ClicknDone expressly agrees otherwise in writing.

28.2 No Waiver

No failure, delay, relaxation, indulgence, or omission by ClicknDone in exercising any right, power, privilege, or remedy under these Terms will constitute a waiver of that or any other right, power, privilege, or remedy. No waiver by ClicknDone will be effective unless it is in writing and expressly states that it is a waiver. Any waiver will apply only to the specific matter and circumstances for which it is given.

28.3 Severability

If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision must be interpreted, limited, or severed only to the minimum extent necessary, and the remaining provisions will remain in full force and effect to the maximum extent permitted by law. If a provision is capable of being read in a lawful and enforceable way, it must be interpreted accordingly rather than rendered invalid, where reasonably possible.

28.4 Assignment and Transfer by ClicknDone

ClicknDone may assign, cede, delegate, transfer, subcontract, novate, or otherwise deal with any of its rights, obligations, or interests under these Terms, in whole or in part, to any affiliate, successor, purchaser of business, group company, contractor, service provider, or other third party, to the extent permitted by law. ClicknDone may also transfer these Terms, or any rights or obligations under them, as part of a merger, acquisition, restructuring, sale of assets, business transfer, financing, security arrangement, or other corporate transaction.

28.5 No Assignment by Users

You may not assign, cede, delegate, transfer, novate, sublicense, or otherwise dispose of any of your rights or obligations under these Terms without ClicknDone's prior written consent. Any attempted assignment, transfer, or delegation by you in breach of this clause will be invalid to the extent permitted by law.

28.6 Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, agency, fiduciary relationship, franchise, employment relationship, or representative relationship between ClicknDone and any user, or between Customers and Specialists, except as expressly stated otherwise in these Terms. Users act on their own behalf and at their own risk when using the Platform, subject always to ClicknDone's rights and functions under these Terms.

28.7 Third-Party Rights

Unless these Terms expressly state otherwise, no person other than you and ClicknDone will have any right to enforce any provision of these Terms solely by virtue of these Terms. This clause does not limit any right or protection expressly granted in these Terms to ClicknDone's affiliates, directors, officers, employees, contractors, agents, licensors, successors, assigns, or Third-Party Service Providers, who may rely on the relevant protections to the extent permitted by law.

28.8 Force Majeure and Events Beyond Reasonable Control

ClicknDone will not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond ClicknDone's reasonable control, including any:

28.9 Interpretation

In these Terms, unless the context indicates otherwise:

28.10 Language and Prevailing Version

These Terms are drafted in English. If ClicknDone makes a translation available for convenience, the English version will prevail to the extent permitted by law in the event of any inconsistency or ambiguity, unless ClicknDone expressly states otherwise.

28.11 Electronic Signatures and Electronic Records

Where permitted by law, electronic acceptance, electronic confirmations, electronic records, digital acknowledgements, and other electronic actions may be used to evidence agreement, consent, instruction, authorisation, notice, or other legally relevant acts under these Terms.

28.12 Survival of Provisions

Any provision of these Terms that by its nature is intended to survive suspension, restriction, termination, or expiry will survive, including provisions relating to payments, Fees, Refunds, Call-Out Fees, disputes, Platform Decisions, intellectual property, privacy, disclaimers, limitation of liability, indemnities, enforcement, and governing law.

28.13 Remedies Cumulative

The rights and remedies of ClicknDone under these Terms are cumulative and are in addition to any rights or remedies available under applicable law, in equity, or otherwise. The exercise of one right or remedy does not prevent ClicknDone from exercising any other right or remedy.

28.14 Costs of Enforcement

To the extent permitted by law, if ClicknDone takes steps to enforce these Terms or recover amounts owed by a user, the user may be liable for ClicknDone's reasonable costs of enforcement, recovery, tracing, collection, and legal action to the extent such costs are recoverable under applicable law or under a competent court order.

28.15 Independent Operation of Sections

Each section of these Terms operates independently except to the extent that the Terms expressly provide otherwise. A finding that one section or provision is unenforceable does not affect the enforceability of the remaining sections or provisions, except to the extent necessary under applicable law.

28.16 No Interpretation Against Drafter

To the extent permitted by law, these Terms must not be interpreted against ClicknDone solely because ClicknDone prepared or made them available.

If you have any questions about these Terms, the Platform, a Booking, a payment, a Refund, a Dispute, a verification request, a complaint, or any other matter relating to your use of ClicknDone, you may contact ClicknDone using the details below. ClicknDone (Pty) Ltd Email: info@clickndone.co.za Phone: +27 76 078 25 74 ClicknDone may also make additional support channels, contact forms, help functions, or in-platform communication tools available from time to time. Users must use only official ClicknDone contact details and communication channels published on the Platform or in ClicknDone's official legal documents. ClicknDone may update its contact details or support channels from time to time, and the most current contact details published on the Platform will apply. Where reasonably necessary, ClicknDone may request information to verify your identity or authority before responding to a request, complaint, privacy enquiry, payment issue, or other matter, in order to protect users, Personal Information, Platform security, and the rights of others.